communication and escalation procedures
- Virtual Representation From First Contact to Completion
- Proactive Call Management And Communication
- Direct Extension Of Your Service Business
- One-Call Real Time Escalation Process
With headquarters in Irvine, California, Logical Maintenance Solutions, Inc., provides superior service solutions for multi-vendor I.T. Computer equipment and peripherals in the Federal, Commercial/Industrial and Retail industries, serving North America, Puerto Rico, and Guam.Read More
An Annual Maintenance Agreement can ensure that your customers mission critical IT equipment is maintained in a timely and professional manner with minimal burden on your customers IT department. Once the call for service is placed, your personal Service Account Manager (SAM) will follow the call through to completion, updating you and your customer throughout the duration of the service event so you can feel confident that your customer's IT equipment is getting the attention a Maintenance Contract deserves.
Don't want to be bound to a contract? LMS offers on-site Time & Materials service. You only pay for the parts & labor needed to repair, install, upgrade, or replace your specific IT equipment requirement. Our standard next business day response means that you can have the confidence of knowing that we will dispatch a qualified technician on-site to complete the service event quickly and professionally.
Call today about our Service Solution Partner program and rates. You may also visit our Service Solutions Partner page or e-mail at Sales@lmsservice.com.Call Us Service Solution Partners
LMS has over 21,000 square feet of depot warehouse and testing facilities with the capability of fully testing and repairing your IT equipment. Our depot repair staff is certified in all major printer manufacturers and use only the latest in testing and diagnostic equipment.
LMS has many offerings which include standard Next Business Day (NBD), 4-hour Response and 24x7 Service Level Agreements (SLA). Simply send your list of equipment and requested SLA to our business development team and we will customize a quote that fits your specific needs.
Preventive Maintenance agreement is a great way to avoid unexpected expensive repairs and ensure that your equipment always stays functional, clean and ready to use. To learn more about our Preventative Maintenance Program pricing, including our procedures and a breakdown of what is included in our service, please visit our Service Solution Partner page or e-mail Sales@lmsservice.com.Contact Us Service Solution Partners
In effort to further solidify our relationship with our valued technicians, we are proud to announce the commencement of our Tech Services program at LMS.sign up